Safety

Before the ride

• Every driver uploads their CNIC, driving licence, a photo of the vehicle and a selfie before going online. One CNIC can only ever have one driver account.
• Riders see the driver’s photo, vehicle, plate and rating before accepting an offer. Check the plate matches before you get in.
• Women can turn on Women only in Account. Riders then see offers only from women drivers; women drivers can choose to see only women riders.

During the ride

• Share my trip sends a link that shows the live map, the driver’s first name, vehicle and plate. It opens in any browser, no app needed, and stops working 24 hours after the trip.
• SOS at the top of the ride screen calls police (15) or Rescue 1122 and lets you share the trip in one tap.
• Phone numbers are shown to the other person only while the ride is live.

After the ride

• Both sides rate each other. Drivers below 4.0 after 10 ratings are paused.
• Report anyone from the ride screen. Three independent reports pause an account automatically until a human reviews it. You can block someone so you’re never matched again.

What we ask of drivers

• Drive within the law. Helmets on bikes. No phone in hand while moving.
• Charge the agreed fare and nothing more.
• Cancel only if you must; cancellations hurt your rating.

Questions or concerns: Show email address